Upon your booking request, we will check the availability of hotels, services and tours and then confirm the availability. Once we have an agreement of booking and price, besides directly paying by cash (USD, EURO, GBP, DONG, AUD) we will ask you to make a minimum 30% deposit of the total amount of your booking. As we receive your deposit, we will make booking confirmation for you.
To ensure security, sapastay.com would prefer your payment by the following ways:
Cancellation and Refund.
If unexpected circumstances should arise and impact your trip plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
• After our confirmation and purchased booking: 10% will be charged
• 15 - 30 Days before arrival: 20% will be charged.
• 7- 14 Days before arrival: 35% will be charged
• 3 – 6 Days before arrival: 50% will be refunded
• No refund for cancellations within 2 days before arrival.
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card which depends on the original method of purchase. Transfer fees, if applicable, will be for customers’ account.
If any troubles happens during the trip, we will just accept complaints in 24 hours from the troubles happening. We then will make our effort to deal with the troubles and make refund basing on the certain circumstance.
We are not responsible in any refunds for the special situations such as natural disasters, political instability and strike from the third party.